Empathy in Action: Transforming Intentions into Impact Webinar

Sustained organizational success requires having a healthy culture that is based on strong team relationships, trust, and civility. But in today’s environment, some organizational cultures are feeling the strain of political differences, incivility, and – in some cases – toxicity. (Re)building organizational cultures requires that leaders show empathy for those on their team: empathy fosters stronger team connections, improves communication, and promotes a more positive, inclusive, and productivity environment.

IQC — in partnership with PEN and WCPE — is pleased to host an online webinar discussion on Thursday, August 21: “Empathy in Action: Transforming Intentions into Impact.” The session will be facilitated by Jennifer Meyers of Lakeland Care Plus.

This session is designed to enhance the empathy skills of professionals. Participants will learn the importance of empathy in providing high-quality service, and how to apply empathetic communication techniques to improving interactions and outcomes. The session will include practical exercises, case studies, and interactive discussions to reinforce learning and encourage the application of empathetic practices in daily work.

Specifically, this session focuses on:

• Understanding the impact of empathy on the well-being of individuals
• Learning and practicing empathic listening and communication techniques
• Exploring real-life scenarios and case studies to apply empathetic practices in various situations
• Gaining resources and strategies to build and further develop empathy skills

This session is Thursday, Aug 21 from 8:00-9:00 CT (optional networking and mingling 7:45-8:00), using Zoom MEETING. Grab your coffee and breakfast, and join us for a rich discussion. Free for PEN/WCPE/IQC members; $20 for non-members.

Can’t make it live but interested in the content? Register anyway: all registered attendees get a link to the recording after the session!