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Advancing Performance Excellence: Baldrige 201

  • 12 Sep 2024
  • 19 Sep 2024
  • 2 sessions
  • 12 Sep 2024, 8:00 AM 12:00 PM (CDT)
  • 19 Sep 2024, 1:00 PM 5:00 PM (CDT)
  • Zoom Meeting



IQC — in partnership with the Performance Excellence Network and Wisconsin Center for Performance Excellence — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon).

Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times a year, the next time July 23 & 30 online) by exploring the Baldrige Framework and the Baldrige Criteria for Performance Excellence at a deeper level. It is a requirement for IRPE Examiners, but it is open to all leaders and professionals wanting to learn more about how Baldrige can improve outcomes, optimize results, and promote better alignment in any organization.

The Baldrige framework provides a systems perspective for continuous improvement and advancing performance excellence. The Baldrige “Criteria for Performance Excellence” reflects the leading edge of validated management practice, against which any organization can measure itself to identify and prioritize improvement opportunities.

The workshop will explore:

  • the Baldrige Criteria at a deeper level, helping attendees understand the roughly 270 questions within Baldrige (each representing a process and each representing a best practice of high-performing organizations)
  • the Baldrige Scoring Guidelines, which represent a maturity rubric that helps leaders better understand their organization’s strengths and improvement opportunities
  • how to identify key factors within any organization – those environmental factors that organizations must understand and/or be responsive to in order to ensure high performance
  • the fundamentals of evaluation, including identifying strengths and improvement opportunities against the Baldrige Criteria, writing feedback comments, evaluating results/outcomes (for Evaluators, additional on-line modules will go into more depth on each of these topics).

The workshop will also explore changes in the 2024 Baldrige Framework, such as emphasis on organizational agility & resilience, the changing nature of work & workplace, clarification of innovation, and emphasis on diversity, equity & inclusion (DEI).

Facilitators are Jean Bronk, PEN Judge (and of Mortenson Construction, retired) and Brian Lassiter (PEN president), and other PEN volunteers.

The workshop is split into two half days: Sept 12 from 8:00-12:00 CT and Sept 19 from 1:00-5:00 CT.

One copy of the Baldrige “Criteria for Performance Excellence” book ($30 value) is included if you didn’t already receive one as part of Baldrige 101.

Don’t miss this great opportunity to learn about what drives performance excellence in any type of organization — businesses, schools, hospitals or senior care, nonprofits, or governmental agencies!


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