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Best Practices in DEI Series — Module 5: Building DEI Into Customer-Facing Systems & Operations

  • 18 Sep 2024
  • 9:00 AM - 1:00 PM
  • Online Workshop



Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance of diversity, equity, and inclusion (DEI) within our organizations and our communities. The imperative is clear: inclusion and racial equity optimizes organizational performance and societal outcomes — not only for people of color, but for everyone. But wanting to be more inclusive and actually being more inclusive are usually two very distinct conditions. The latter takes work: policy and system changes, education and discernment, intentionality and constant effort.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to host a special online workshop series: “Best Practices in DEI.” The series will feature six stand-alone half-day modules and can either be attended “ala carte” or as a complete series. The content is uniquely aligned with the Baldrige Performance Excellence Framework, exploring many facets of diversity, equity, and inclusion through the lens of this evidence-based, proven Framework (however, your organization does not have to be officially using Baldrige to benefit from the value of this series!). 

The series will feature six half-day online workshops — all highly interactive discussions that will explore results-based methods and proven effective practices that will help organizations better appreciate diversity; improve inclusion within its workforce, supplier network, and marketplace; and promote greater equity within their organizational systems. Participants will walk away from each session with a tool(s), a template(s), and/or a process(es) – all carefully designed or curated by experienced DEI experts. The series will be facilitated by five experts in DEI.

New this year: each session will be followed by a “30-Day Challenge,” in which participants pick 1-2 insights they commit to implement in the next 30 days, applying the learning to create a tangible impact!

Also new this year: for those who can’t attend in real time, we’re offering an on-demand (post-session) viewing option. Obviously, you miss the benefit of the live, interactive discussion. But we know how busy everyone is, so are excited to offering this opportunity!


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