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Conference Schedule - May 20, 2020 - Virtual EVENT

8:15-9:30 A.M. Conference Kick-off and Keynote Presentation

JoAnn Sternke, Senior Director and Coach, Studer Education
"Resilient Leadership – Leveraging the Baldrige Framework to Support Your People and Move Your Organization Forward"

Session Description

COVID. We cannot watch the news without hearing about the spread of the virus and the challenges it is creating. In addition to the health and humanitarian aspects of the pandemic that create fear and uncertainty, there are the unique business challenges it presents. A weakened economy, supply chain interruptions, and customer & workforce fears safer at home regulations. Indeed, the coronavirus has created a unique time in which leaders must dig deep and call upon their inner fortitude to lead and support those they serve.

The Baldrige core values are built on visionary leadership, transparency, and societal responsibility. Learn how to draw upon these values, muster your strength and learn how to support your people and organizations to thrive in a post-pandemic world. In this interactive session, you will learn:
• The four keys to resilient leadership – and how your role modeling of these four behaviors enhances the resiliencies in others
• How resilient leaders engage with heart during times that call upon us to use virtual communication. Build both positivity and clarity!
• How resilient leaders execute strategy lay the groundwork for recovery in their organizations by using a systems approach

JoAnn will bring humor and her ability to motivate and make the complex simple. You will leave energized and with a simple playbook to take the next step in your organizations.

9:45-10:45 a.m. Sessions

Eleke Ukpabi: “Data-Driven Strategy: A System Approach to Decision-Making” 

Session Description

A system approach to decision-making emphasizes the impact achieved when organizational parts are viewed as a unified whole aligned to a clear mission. Companies led with a data-driven strategy are uniquely positioned to experience higher levels of effectiveness. However, the differentiator is on why such organizations rely on this strategy and how they use data analytics to create systematic results. In this session, we will explore these concepts through an Excellence Framework that can be leveraged by leaders, executives, managers and business professionals to realize desired outcomes.
Presenter: Eleke Ukpabi, Ruan Transportation Management Systems

Jeremy Braden: “Learn. Lead. Serve. - Leverage Rounding, Team Problem Solving and Workforce Engagement to Improve Learning Systems”

Session Description

Participants will understand the definition of workforce engagement and key drivers of workforce engagement. Participants will understand how rounding can improve workforce and customer engagement. Participants will apply engagement drivers to problems of practice to improve organizational outcomes Participants will connect why rounding may improve organizational outcomes.
Presenter: Jeremy Braden, J2Aspire

Tammy Rogers: “Tapping into Your Employee's Discretionary Effort”  

Session Description

Every day your employees make a choice. Are they going to do just what they HAVE to do or are they going to do what they are CAPABLE of doing? That decision -- whether it's conscious or not -- can change the trajectory of a career, project, team, department or organization.
Presenter: Tammy Rogers, Aveea Partners

11 a.m. - Noon Sessions

Mike Wagner: “How To Lead During The Great Disruption”  

Session Description

The interpersonal component of high performance is often overlooked. In some cases it is ignored all together. Even so, organizations that value leader/follower relationships find they achieve higher levels of engagement, employee retention and marketplace success. You will learn the basis for connecting quality of relationships to business performance. Also, a conversation tool for leadership teams will be taught to diagnosis your current leadership culture. This session is an introduction to the human systems that support successful business performance.
Presenter: Mike Wagner, White Rabbit Group

Gina Clemen: “Fostering an Innovative Culture"

Session Description

Level-up your organization through innovation! Insights from an IPEX gold organization on how to build innovation into strategy, how to include all employees in innovation, how innovation goes beyond technology, and how to foster innovation with key customers and partners. Presentation followed by a panel of Businessolver leaders to answer your questions during live Q & A.
Presenter: Gina Clemen, Businessolver

Josh Streets: “The Customer Experience Journey”   

Session Description

Customer Experience is becoming tables stakes for an organization to compete. Josh Streets has worked with some of the world’s leading brands to refine and differentiate themselves. All with a quality, process and innovation driven approach. Join this interactive session to learn and discuss.
Presenter: Josh Streets, Scoreboard Group

1:15 - 2:15 p.m. Sessions

Todd Hutchinson: "Lessons Learned from a Serial Educator"

Session Description

Education isn't only for academics, experience can be an incredibly difficult grader, the academic and "real" worlds really DO connect, how to best leverage training and consulting strategies for the best results .
Presenter: Todd Hutchinson, Mount Mercy University

Dan Stifter: “Quality, Using Leadership and EQ to Get the Right Stuff Done in Trying Times”           

Session Description

Quality is hard to maintain when everything is stressed, more health challenges and sick employees plus all the normal challenges. This session will explore tools and approaches on how to focus on the right things, with the right leadership techniques.
Presenter: Dan Stifter

Kay Kendall – “Building Improvement and Innovation Into Your Organization and Your Application”

Session Description

Category 4 includes areas to address around continuous improvement and innovation as well as organizational knowledge. A systematic approach to all of these helps organizations to connect across departments and functions. It also helps organizations to discover untapped knowledge assets. Finally, reinforcing a culture that leverages its capabilities for organizational learning can transform an organization We know that applicants on the Performance Excellence Journey value continuous improvement and innovation. So, why is it so difficult for them to describe learning in their applications? We also know that responding to the Learning dimension in the Process Scoring Guidelines is key to earning higher scores. Another key to earning higher scores is describing not only reactive, but proactive, examples of evaluation and improvement of key processes including processes required by the Baldrige Criteria as well as the organization’s own key work and key support processes
Presenter: Kay Kendall, BaldrigeCoach

2:30 - 3:30 p.m. Sessions

Karen Kiel Rosser & Ron Smith: “Building a Strong Baldrige Application”    

Session Description

During the journey for performance excellence, many lessons are learned about how to tell your story, learn from others and foster organizational learning. During this session, you will hear National Award recipients approaches to improvement along the journey.
Presenters: Karen Kiel Rosser & Ron Smith, Mary Greeley Medical Center

Donna Gilligan: “The Culture is Defined By the Way the Leader Leads”        

Session Description

Leaders have responsibility for creating an environment where everyone feels valued and can do their best work. Participants in this session will gain insight into five practices of leadership that will enhance their effectiveness and the job satisfaction of their team members and peers. Elements of an effective culture will be explored. Participants will take the opportunity to create a plan of action for continuing their leadership and culture development journey.
Presenter: Donna Gilligan, The Gilligan Group

Roger Wolkoff: “Appreciation Intelligence: The New AI”   

Session Description

Loyalty and appreciation affect your bottom line and your workplace culture. Don’t think so? Think again! The one thing your customers, clients, and teammates want from you is appreciation. How do you show appreciation for others? You have a preference about how you like to be shown appreciation and so do the people you work with. Think they’re the same? Come find out more in this interactive, engaging, and fun session!
Presenter: Roger Wolkoff, All About Authenticity

3:45 - 4:45 p.m. Sessions

Ian Dye: “Practical Tools for Leaders”          

Session Description

Leaders are tasked with many responsibilities. However, in order to see sustainable organizational progress they must intentionally focus on attracting a strong team, mentoring and counseling the team they already have and then fostering an environment that allows team members to work hard and have fun. Philosophical platitudes are not needed to accomplish these goals; instead, the leader must employ practical tools and practices in order to succeed.
Presenter: Ian Dye, College Community School District

Theresa Heitman: “What is your EQ?”           

Session Description

This presentation introduces emotional intelligence and the 5 attributes that it encompasses, discusses its role in our lives and helps the participant assess their own EQ and make an improvement plan.
Presenter: Theresa Heitman, Iowa Quality Center

Beth Shelton: "When Life Gives you Lemons"


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