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May 30

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IQC Library search

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Book:	101 Sample Write-Ups for Documenting Employee Performance Problems Falcone, Paul, AMACOM No manager relishes the task of disciplining problem employees – but it’s a task every manager must face at one time or another. One of the toughest parts of the job is actually writing up the disciplinary session – a critical requirement for both legal protection and clear employee communication. This book makes this job easier by providing ready-to-go model documents that cover every kind of problem you can imagine – substandard work quality, absenteeism, insubordination, sexual harassment, e-mail misuse, drug or alcohol abuse, and more.
Book:	11 Lessons in Self-Leadership: Insights for Personal and Professional Success Holman, Larry, WYNCOM Presents elements necessary to become a leader; self-help to improve leadership skills, and habits for leading by example.
Book:	12 Choices That Lead to Your Success Cottrell, David, Cornerstone Leadership Institute Success does not come easily; it is a disciplined process requiring hard work. This book is about success - how to achieve it, keep it, and enjoy it - by making better choices. This book covers the Character Choices, Action Choices, and Investment Choices that will guide you to your personal success. David Cottrell has authored several books on motivation, leadership, and success.
Book:	144 Ways to Walk the Talk Harvey, Eric; Lucia, Alexander, Walk the Talk Most organizations talk good management through their stated mission, vision, and values. But the real worth of our values comes from what is practiced rather than merely professed. How we actually behave defines our success and determines how we will be judged. This is a collection of practical strategies to build your repertoire of value-drivin leadership practices. For each of 36 defined behaviors, you’ll find four action items and/or ideas to help you personally bring that behavior to life.
Book:	180 Ways to Walk the Leadership Talk Baldoni, John, Walk the Talk What makes a good leader? Almost all attributes commonly cited have one central theme: Working With Others. This booklet will give you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business. You will discover six important things that all effective leaders do: Listen and Learn from others; Energize the organization; Act for the benefit of everyone; Develop themselves and others; Empower others to lead; and Recognize achievement.
Book:	180 Ways to Walk the Recognition Talk Harvey, Eric, Walk the Talk Co. All of us occasionally feel taken for granted. We know firsthand how lousy that feels. And when we fail to give the recognition our co-workers desire, we pass along that same lousy feeling. We could all use guidelines, ideas and suggestions on how to recognize others. This is a collection of simple, yet powerful techniques, strategies, practical “how-to’s,” creative ideas, and a few things to remember – all designed to help you do an even better job of recognizing others.
Book:	2,000 Percent Solution, The Mitchell, D. et.al., AMACOM Organizations, like people, are creatures of habit. They tend to approach problems and practices in predictable ways. This book argues that ingrained habits often masquerade as efficient procedures, and actually obstruct growth. This book introduces “stall-busting,” a process that shows you how to recognize and overcome typical “stalled” thinking. You’ll find directions for overcoming the causes of organizational inertia and inefficiency. In addition, you’ll learn about a new set of thought processes for designing and implementing solutions that will reap benefits 20 times greater or faster than the same tired “normal” solutions.
Audio:	20/20 Foresight (CD - Audio Tech Summary) Courtney, H., Audio Tech Audio-Tech Business Summary (CD) With the rapid change that characterizes today’s business world comes uncertainty. And with uncertainty comes both great risks and great opportunities. In choosing strategies under uncertainty, there are no easy answers. This text starts with a simple but powerful idea: If you want to make better strategy choices under uncertainty, then you have to understand the uncertainty you are facing. If you do this well, you will achieve 20/20 foresight. (Written summary guide accompanies CD)
Book:	212 Degrees Parker, Samuel L., Walk the Talk At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And with steam, you can power a train. Parker's metaphor is intended to fuel our every endeavor - consistently pushing us to make the extra effort in every task, action and effort we undertake. 212 is not only a message of action - it's a message of persistent and additional action - the continual application of heat (effort) to whatever task or activity you undertake in order to achieve not only the primary objective you seek, but to reap the exponential rewards that are possible by applying one extra degree of effort. Illustrated in his pages are examples and thoughts that should help you further understand and remind you of the exponentially different results that are possible by applying one extra degree of effort.
Book:	360 Feedback Edwards, M. & Ewen, A., AMACOM Once, the only opinion that counted in a performance evaluation was the supervisor’s. Now, as teamwork and employee empowerment become more prevalent, organizations are turning to “360o feedback” – a method which assesses employee performance and development from several points of view: peers, customers, supervisors, and direct reports. It is a sensitive process that must be managed carefully, and this “how-to” book shows how to design and implement it step by step – as well as what not to do.
Book:	360 Feedback Edwards, M. & Ewen, A., AMACOM Once, the only opinion that counted in a performance evaluation was the supervisor’s. Now, as teamwork and employee empowerment become more prevalent, organizations are turning to “360o feedback” – a method which assesses employee performance and development from several points of view: peers, customers, supervisors, and direct reports. It is a sensitive process that must be managed carefully, and this “how-to” book shows how to design and implement it step by step – as well as what not to do.
Book:	40 Tools for Cross-Functional Teams Michalski, Walter, Productivity Press Cross-functional teams are an essential element in developing a world class organization. Yet anyone who has tried to build effective cross-functional teams knows that they often fail because they lack the tools, training, and motivation that would enable them to tackle more challenging tasks. This book cuts through the tangled thicket of team literature to give you a focused and comprehensive guide to building and sustaining cross-functional teams.
Book:	75 Greatest Management Decisions Ever Made Crainer, Stuart, AMACOM This book is an eclectic, eccentric, slightly irreverent, and thoroughly entertaining collection of management decisions that changed the world. Some you probably know about, some will surprise you, others are controversial, but all are thought provoking.
Video:	8 Principles of A Quality Work Environment (workshop) Lebow, Rob, Lebow Co. Rob Lebow tells you about a work environment where everyone puts the interests of others first; where managers and employees freely mentor each other and where everyone is open to new ideas. Truth is common and trust abounds. Each employee is encouraged to take risks and is given credit for his or her accomplishments. You and your group will learn how to put these Shared Values to work with this video workshop.
Audio:	AASA 1991 Conference (features Deming, Dolan, et.al.) AASA, AASA Includes: Organizational productivity through quality improvement (Bender); New patterns of collaboration (Dolan); Restructuring...the Deming way (Fauntleroy): A restructured high school using...Deming's...techniques (Rocheleau). (AASA - American Association of School Administrators)
Audio:	Abilene Paradox: Management by Agreement Harvey, Jerry, TEC 3-CD audio set Starting with a humorous story of a family outing to Abilene one hot summer day, Jerry Harvey establishes a metaphor for how groups frequently agree to take actions that contradict what individual members really want to do or believe is right. Harvey explores how events and decisions within organizations gather momentum once set in motion and often take on lives of their own – a concept familiar to any team-based organization. Turning conventional business wisdom upside down, Harvey asserts that organizations don’t need to manage conflict – they need to manage agreement.
Video:	Abilene Paradox: Management by Agreement (DVD) Harvey, Jerry, CRM Learning DVD and Leader’s Guide Starting with a humorous story of a family outing to Abilene one hot summer day, Jerry Harvey establishes a metaphor for how groups frequently agree to take actions that contradict what individual members really want to do or believe is right. Harvey explores how events and decisions within organizations gather momentum once set in motion and often take on lives of their own – a concept familiar to any team-based organization. Turning conventional business wisdom upside down, Harvey asserts that organizations don’t need to manage conflict – they need to manage agreement.
Book:	Academic Initiatives in T.Q. for Higher Ed. Roberts, Harry V., ASQC This unique compilation of 30 papers, written by academicians in higher education, is the first book of its kind. Each paper conveys various techniques used by the authors in an attempt to improve teaching and learning. This volume is ideal for educators who want to get concrete ideas for ways they can make giant steps toward catching up on the quality movement. The diversity of the papers offers many options for applying total quality in higher education with the goal to encourage, widen, and intensify current efforts.
Book:	Accelerated Product Development: Combining Lean and Six Sigma for Peak Performance Fiore, Clifford, Productivity Press Fiore provides the key elements for improving the product development process. His innovative and powerful work represents the first book to couple the proven concepts of Lean and Six Sigma with the engineering processes of product development. His results, based on proven strategies and methodologies, enable companies to significantly reduce the time necessary to develop new products, dramatically reduce product cost, and improve product quality.
Audio:	Accelerating Customer Relationships (CD - Audio Tech Summary) Swift, R., Audio Tech Covers principles of Customer Relationship Management
Book:	Achieving a Leadership Role for Training: How to use the Baldrige Criteria and ISO Standards… Hale, Judith A.; Westgaard, Odin, Quality Resources Through the framework of the Malcolm Baldrige National Quality Award criteria and the ISO 9000 standards, this book shows how the training function should set standards for inputs, processes, outputs and outcomes, measure actual practice against standards, and use the results to drive continuous improvement.
Book:	Achieving Your Vision of Professional Development SERVE, SERVE This book assembles the most current research on professional development and change for educators looking to accelerate their professional growth and the improvement of student learning. Designed as a “how-to” resource, it reviews the stages of building an effective professional development system: developing a vision, creating a context for change, planning, investing resources, providing continual assistance, and assessing and monitoring progress.
Video:	Achieving/Sustaining World Class Leadership ASQ, ASQ Moderated by Paul Lowenwarter, this in-depth teleconference includes the journeys of many Baldrige Award winner organizations. Audience questions are taken throughout the presentation. Topics addressed include: Essentials of Quality and Leadership; Company representatives share what they have gained and learned from the Baldrige participation; and Expanded uses of the Baldrige Criteria. The format for this teleconference also includes skits, individual presentations, audience surveys and panel discussions. Adult Learning Satellite Service Produced by International Institute For Learning Inc. Two Tapes, 3 Hours.
Book:	Ackoff's Fables Ackoff, Russell, Wiley One of Russell Ackoff’s most broad-ranging (and free-wheeling) books, it is bound to have a profound influence on the way you look at a life in business and the business of life. Every fable is summed up in a memorable moral appearing at the end.
Book:	Ackoff's Fables Ackoff, Russell, Wiley One of Russell Ackoff’s most broad-ranging (and free-wheeling) books, it is bound to have a profound influence on the way you look at a life in business and the business of life. Every fable is summed up in a memorable moral appearing at the end.
Book:	Action Guide to Making Quality Happen (An) Damelio, Robert, Quality Resources Charts the stages every company undergoes in a quality journey and offers a framework for managers to assess the level of their own organization. Action checklists at the end of each chapter allow managers to guide their activities and keep their customer focus.
Video:	Activity-Based Costing (Masterpiece Library) Juran Inst., Center for Video Educ.
Book:	Adaptive School, The: A Sourcebook for Developing Collaborative Groups Garmston, R. & Wellman, B., Christopher-Gordon The Adaptive School both captures the essence of what the new science and systems thinking are contributing to a new world view and prepares us to move into a far more fluid world than most of us have been prepared to traverse. If you sense that the cumulative effect of what teachers focus on together can improved grade level and department and schoolwide achievement, you will want this book at your fingertips as you support schools in doing a better job. This book is designed as a sourcebook to support you in development and facilitating collaborative groups to improve student learning.
Book:	Adaptive School, The: Developing and Facilitating Collaborative Groups Garmston, R & Wellman, B., Garmston & Wellman An adaptive school is one in which forms change, but identity and mission remain constant. The adaptive school is an essential social institution required to cope with the pace, scope and complexity of modern change. Such a school is a generative one, centered in clear values, supported by an informed and engaged community and able to question its practices and modify its patterns. This book is presented as a syllabus, providing descriptions of navigational aids, maps and tools with which schools and district teams can become increasingly adaptive.
Video:	Adoption of the New Philosophy (Deming Library Series Vol. 4) Deming Library, Films, Inc. Adoption of the New Philosophy - Vol. 4 of the Deming Library Series Films, Inc., 1992. In 1987, Ford Motor Company set an industry record for net income. Top Ford officials discuss how the Deming Method contributed to their remarkable turnaround.
Book:	Advanced Quality Planning - A Commonsense Guide to APQ and APQP Stamatis, D.H., Quality Resources This is the first book dedicated to explaining with clarity and detail the total Advanced Quality Planning (AQP) process and how to set quality planning in the framework of a business strategy. The book provides a close look at the basic and advanced concepts of AQP so that both the novice and experienced user will be able to apply AQP appropriately and effectively.
Video:	Affinity Diagram #3 (NW Tri-County Study Series) Northwest Tri-County See the Northwest Tri-County Intermediate Unit Study Series
Book:	Affirmations of Wealth: 101 Secrets of Daily Success Alexandrov, V. John, Professional Development Press The purpose of this book is to help you develop a positive mindset to achieve success in all areas of your life. We are exposed to negative thinking every day, which has a profound impact on how we perceive ourselves and what we become. A positive mental attitude can be developed and maintained by following the process revealed to you in this book. Upon acquiring the confidence necessary to take actions on your dreams and desires, you are well on the way to accomplishing any goal or fulfilling any mission.
Audio:	Agenda (The): What Every Business Must Do…(CD - Audio Tech) Hammer, M., Audio Tech Continuing with the revolutionary approach of Hammer’s “Reengineering the Corporation,” The Agenda pushes business even further, showing managers and executives how to reorient their efforts to achieve growth and excellence because of today’s powerful customers.
Book:	Aiming Higher Bollier, David, AMACOM All companies want to improve the bottom line. Do any of them want to aim for something higher? There are many organizations that are deeply involved in making a difference while simultaneously making a buck. In a culture that yearns for hope and constructive change, we urgently need new leadership. The leaders featured in Aiming Higher exhibit the guts and the moral imagination to transform “business as usual” from a shrug of indifference into a challenge of conscience for the rest of us.
Book:	Alchemy of Growth, The Baghai, M. et.al., Perseus Books Sustaining growth is the ultimate prize for every company, yet few achieve it. This book shows that the secret to sustained growth is to manage business opportunities across three time horizons at once: extending and defending core businesses in horizon 1, building new businesses in horizon 2, and seeding options for future businesses in horizon 3. Managers must engage in all three activities today, not defer them to some future long-term plan. By analyzing how successful companies devise and implement their growth strategies, the authors found that strong growth is achieved not by bold leaps, but by a series of measured steps, which when linked together as a “staircase” of sequential growth, can create extraordinary results.
Book:	All One Team (#7, Fundamentals of 4th Gen. Mgt. Materials) Joiner, Joiner Part of the Fundamentals of Fourth Generation Management Training Series by Joiner and Associates, All One Team is #7 in the series. The primary goals of this module are to acquaint us with the cultural elements of trust, cooperation, and intrinsic motivation, and to help us understand the impact of these elements on an organization's ability to obtain sustained improvements.
Video:	Almost Absolute Zero - The Story of Laser Cooling and Trapping of Atoms Phillips, William D., NIST From the 1997 Nobel Laureate in Physics.
Video:	America in the Global Marketplace (Deming Library Vol. 13) Deming Library, Films, Inc. America in the Global Market - Vol. 13 of the Deming Library Series Films, Inc., 1992. Lloyd Dobyns provides the historical background to Dr. Deming's strategies and relates this to current management practices and economic realities. You'll discover how we can use the Deming philosophy as the Japanese did to transform and lead organizations, large and small, to a successful future.
Video:	America in the Global Marketplace (Deming Library Vol. 13) Deming Library, Films, Inc. America in the Global Market - Vol. 13 of the Deming Library Series Films, Inc., 1992. Lloyd Dobyns provides the historical background to Dr. Deming's strategies and relates this to current management practices and economic realities. You'll discover how we can use the Deming philosophy as the Japanese did to transform and lead organizations, large and small, to a successful future.
Book:	American Business & the Quick Fix McGill, Michael E., Henry Holt and Company Describes the various management techniques used as the "quick fix" for organizational ailments, including where they have led astray. Includes a chapter on Managing Without Myths.
Video:	Ames Rubber Corporation (Masterpiece Library) Juran Inst., Center for Video Educ.
Book:	An Honest Day's Work: Motivating Employees to Give Their Best Dell, Twyla, Crisp Publications This book will explain what people want most in their jobs, and will tell how to create an environment that will bring out the best in your employees. Five levels of employee needs are combined with the 10 qualities people want most in a job. This creates a simple, step-by-step plan for any manager or supervisor to follow.
Video:	An Immigrants Gift: Life of Joseph M. Juran Juran et.al., Woods End, Inc. This is a warm and inspiring story of a humble immigrant who overcame dire poverty and a bitterness against the world, and went on to make a profound impact on society. Through candid interviews with Juran, family members and industry notables, such as Peter Drucker, Steve Jobs and Robert Galvin of Motorola, we understand the events that guided this immigrant's journey through life. An Immigrant's Gift provides an intimate biographical profile of J. M. Juran—the pioneer of modern quality management. This program represents the only biographical material that has ever been published on Dr. Juran. It is an inspiring study in perseverance, self-reliance, unwavering ethics, and an immigrant's quest to realize the American dream. 56 minutes.
Audio:	An Inside Out Approach to Change and Quality No description available
Book:	Anguish of Leadership Patterson, Jerry, AASA The author shares the results of interviews he conducted with 14 highly respected superintendents about the human side of this important job. These outstanding superintendents provide insights that can’t be gained in any educational administration program about the good, the bad, and the ugly parts of school leadership.
Book:	Apollo Root Cause Analysis: Effective Solutions to Everyday Problems Every Time Gano, Dean, Apollonian Publications Nothing happens without a cause. You will learn more about the cause and effect principle than has ever been documented before. Apollo Root Cause Analysis creates a common reality that everyone can see and understand. With this common reality, communications become crystal clear for everyone involved. This book will enable you and your organization to effectively communicate without the usual conflicts.
Video:	Application of the New Philosophy (Deming Library Vol. 6) Deming Library, Films, Inc. Application of the New Philosophy - Vol. 6 of the Deming Library Series Films, Inc., 1992. Take an insider's look at Ford, where the difference is apparent in positive manager and employee attitudes, the quality of new Ford cars, and the bottom line.
Video:	Application of the New Philosophy (Deming Library Vol. 6) Deming Library, Films, Inc. Application of the New Philosophy - Vol. 6 of the Deming Library Series Films, Inc., 1992. Take an insider's look at Ford, where the difference is apparent in positive manager and employee attitudes, the quality of new Ford cars, and the bottom line.
Book:	Applying Quality Principles in Schools Jenkins, Lee, AASA TQN Lee Jenkins, former superintendent of the Enterprise School district in Redding California and nationally recognized education consultant, tells his experiences putting quality principles to work in revamping the district's method of reporting student progress. The district used run charts, scatter diagrams, and other quality tools to unearth systemic problems and solutions for the benefit of children. In the process, it was able to get past assigning grades that negatively label students and keep them from reaching their full potential. This case-study report shows how quality principles can be incorporated into a district's daily operations. Must reading for anyone interested in the practical application of quality in schools.
Book:	Applying Systems Archetypes (Innovations in Management Series) Kim, Daniel H., Pegasus Communications, Inc. Addressing problems using systems archetypes all seems so simple when you read about it; why is it so difficult to actually do? This volume explores four ways to use these classic tools. Each method provides a unique way to spark discussion and gain insight into a problem, and each can be used alone or in combination. The volume ends with guidelines for taking effective action in problem solving.
Book:	Applying Total Quality to Sales Welch, Cas/Ceissler, Pete, ASQC A sequel to Bringing Total Quality to Sales, this edition applies the principles and techniques of TQM to sales processes. For any business professional who wants to improve the effectiveness of sales, marketing, and quality. Five case studies show how applying TQM tools and techniques has led companies to profitable success. Tips for measuring and lowering the cost of sales are given.
Book:	Appreciative Inquiry Handbook Cooperrider, Whitney, Stavros, Lakeshore Publishers Appreciative Inquiry (AI) is one of today’s most popular change methods, used to undertake transformational initiatives in hundreds of organizations and communities world-wide. Eery organization has something that works right – things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting to it in ways that heighten energy, sharpen vision, and inspire action for change. This Handbook contains everything needed to launch any kind of AI initiative, from a one-hour introduction to a complete two-day program.
Audio:	Art of Innovation (CD - Audio Tech Summary) Kelley, T.; Littman, J., Audio Tech IDEO is the world’s leading design firm specializing in product development and innovation. For 10 years, it topped Business Week’s list of the firms that have won the most Industrial Design Awards. Here, Tom Kelley, general manager of IDEO, reveals the company’s secrets for fostering a culture and process of continuous innovation. IDEO creates an atmosphere that encourages people to express ideas freely, break the rules, and design their own work environments. IDEO’s focus on teamwork generates countless breakthroughs, fueled by the constant give-and-take among people ready to share ideas and reap the benefits of the group process. (Written summary guide accompanies CD).
Audio:	As the Future Catches You (CD - Audio Tech Summary) Enriquez, J., Audio Tech Three powerful forces – the digital revolution, genetics, and knowledge – are converging to transform how we live, conduct business, and create wealth. In this book, the author predicts that genomics – a term used for the intersection of genetics and information technology – will make a vastly greater impact than the digital revolution. Enriquez is the executive director of the Life Sciences Project at Harvard Business School, where he is building an interdisciplinary center focusing on how business will change as a result of the life science technologies, including genomics, biotechnology, and nanotechnology. (Written summary guide accompanies CD)
Book:	Audit of the System, Not of the People (An): An ISO 9001:2000 Pocket Guide Link, Edward, Quality Pursuit, Inc. Written to enable all employees to quickly understand the purpose of audits conducted upon new and fully developed ISO 9001:2000 quality management systems. The author explains the meaning and purpose of each clause, and focuses on the role of the employee and the role of management with regard to each clause of the standard. Practical features of this guide include color highlighting of the requirements synopsis and the possible actions by auditors.
None:	Autry (James) Keynote at 2003 Bridges to Exc. Conf. Autry, James, IQC
Book:	Avoiding Extinction McManus, Kevin, Systems Initiatives The business world is turbulent with daily news of down-sizing, mergers and new market entries. This practical and user-friendly workbook presents a six-step process designed to assist you in clearing away the confusion and fears that come with such turbulence. This process can also be used to completely redesign your job and as a toolbox to compliment existing role transition efforts. The workbook also includes two stand-alone tools designed to help you adjust to the ever changing demands of work.
Book:	Back on the Quality Track: How Organizations Derailed and Recovered Huddleston, Kathryn, AMACOM The author shareds intimate stories of numerous "champions of quality" she assisted in continuous improvement efforts. In great detail, she reveals where quality is working, and how, in a variety of corporations and oranizations. The insider stories examine how these companies conceived, implemented, and sustained high levels of quality throughout their organizations. The book also scrutinizes many companies that got off track, looking at many causes: bloated bureaucracy, lack of long-term vision, poor communication, and ignoring the culture of the company. Back on the Quality Track is a fascinating combination of inspiration, practical advice, and education on how to get your company on the track to consistent productivity, an innovative culture, and dependable profitability.
Book:	Balance of Power: Authority or Empowerment? Lucas, James R., AMACOM For managers who are tired of losing control and taking the blame for subordinates, and for managers who are sick of doing all the “heavy lifting,” Balance of Power provides a refreshing new way to have the best of both worlds.
Audio:	Balanced Scorecard (CD - Audio Tech Summary) Kaplan, Robert; Norton, David, Audio Tech Kaplan and Norton demonstrate how senior executives in a variety of industries are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories – financial performance, customer knowledge, internal business processes, and learning and growth – to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization’s strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.
Book:	Balanced Scorecard (The) - Translating Strategy into Action Kaplan, Robert; Norton, David, Harvard Kaplan and Norton demonstrate how senior executives in a variety of industries are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories – financial performance, customer knowledge, internal business processes, and learning and growth – to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization’s strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.
Book:	Balanced Scorecard: A Guide for Your Journey to Best-practice Processes Crager, John, APQC As one of the titles in APQC's Passport to Success series, this book provides readers with a comprehensive guide to the most effective ways of setting up balanced scorecards to measure an organization's performance. Based on years of research of leading organizations - and supported by examples of best practices and important "traveler's tips" - this book will help managers initiate and/or improve their organization's balanced scorecard efforts.
Book:	Baldrige Award Winning Quality (14th Ed.): How to Interpret the Baldrige Criteria for Perf. Exc. Brown, Mark Graham, ASQ Reflecting the 2005 Baldrige criteria, Baldrige Award Winning Quality provides a cohesive quality plan to assessing companies’ overall approaches, results, and performance.
Book:	Baldrige Award Criteria, The Pocket Guide Brown, Mark Graham, Quality Resources This guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. It is not about the award, or how to win it. Rather, it is about how to interpret and use the criteria to improve your organization.
Book:	Baldrige Award Winning Quality (11th Ed.) Brown, Mark Graham, ASQ; Productivity Press
Video:	Baldrige: State and Local Workshop (CD) Spong, David, NIST
Video:	Basic Tools for Qual. Process Improvement: Flow Diagrams AMA, AMA Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Video:	Basic Tools for Qual. Process Improvement: Cause & Effect Amatulli & Assoc., GOAL/QPC Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Video:	Basic Tools for Qual. Process Improvement: Chk Sht.Pareto Ch Amatulli & Assoc, GOAL/QPC Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Video:	Basic Tools for Qual. Process Improvement: Flow Chart Amatulli & Assoc., GOAL/QPC Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Video:	Basic Tools for Qual. Process Improvement: Idea Generation Amatulli & Assoc., GOAL/QPC Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Video:	Basic Tools for Qual. Process Improvement: Run Chart Amatulli & Assoc., GOAL/QPC Part of the series which explains how to use tools in problem solving, quality control, and for continuous improvement. The series includes: Idea Generation, Check Sheet & Pareto Chart, Flow Chart, Run Chart, and Cause and Effect or Fishbone Diagram, and Flow Diagrams . Contents: 6 videos, facilitator guide, 10 participant guides. 50 minutes.
Book:	Basics of Benchmarking Damelio, R., Quality Resources This booklet is a quick and handy guide that: Answers commonly asked questions about benchmarking; Defines basic benchmarking terms and concepts; Contains a benchmarking code of ethics and etiquette; Presents a three-phase benchmarking process plan; Includes detailed guidelines on the site-visit process.
Book:	Basics of Cross-Functional Teams, The Lindborg, Henry J., Quality Resources Illustrates what cross-functional teams are, how to be an effective team member, and the many uses of cross-functional teams, including: • Process improvement • Benchmarking • FMEA’s • ISO and QS implementation • New product design
Book:	Basics of Cross-Functional Teams, The Lindborg, Henry J., Quality Resources Illustrates what cross-functional teams are, how to be an effective team member, and the many uses of cross-functional teams, including: • Process improvement • Benchmarking • FMEA’s • ISO and QS implementation • New product design
Book:	Basics of Idea Generation, The Greiner, Donna, Quality Resources This booklet provides a cost-effective way to ensure that your team consistently generates new ideas and learns how to implement them. A proven five-step process shows how to: Create an opportunity statement; Collect the raw materials; Hold an idea workout; Evaluate the ideas; and Implement the ideas. The author explains 20 tools that help complete each step in the process. In addition, you’ll learn solutions to overcoming certain barriers to creativity.
Book:	Basics of Idea Generation, The Greiner, Donna, Quality Resources This booklet provides a cost-effective way to ensure that your team consistently generates new ideas and learns how to implement them. A proven five-step process shows how to: Create an opportunity statement; Collect the raw materials; Hold an idea workout; Evaluate the ideas; and Implement the ideas. The author explains 20 tools that help complete each step in the process. In addition, you’ll learn solutions to overcoming certain barriers to creativity.
Audio:	Becoming a Better Value Creator (CD - Audio-Tech Summary) Thakor, Anjan, Audio-Tech Value creators are people who know how to ensure continuing profits for a company and its shareholders. In this book, Thakor presents managers with a pragmatic guide to creating value and boosting the success of their companies, while enhancing their own careers. In this summary, you’ll learn that creating value is about incorporating the efforts of every employee into a business strategy that will support performance and profits over the long haul. It demands that each member of a team take ownership of the organizational assets he/she manages and translate the business strategy into a personal plan of action. Drawing on insights from leading value-creating companies, he presents five secrets that anyone can use to become a better value creator. Summary guide accompanies CD.
Book:	Becoming a Multiple Intelligences School Hoerr, Thomas, ASCD Any school considering a multiple intelligences approach needs this insider’s view of how to implement multiple intelligences theory in all aspects of schooling. Based on a 10-year experience, the author recounts key steps in becoming a multiple intelligences school.
Book:	Becoming a Visionary Leader (Booklet) Sashkin, Marshall, Org. Design & Dev. This 12 –page booklet can help you review your leadership skills in creating and communicating a motivation vision for others, and includes self-assessment inventories.
Video:	Benchmarking Juran Institute, The Training Edge Benchmarking is a process that can help a company survive. The process allows a company to evaluate its competitors and surpass them through this comparison. This videotape will help you assure that customer requirements are met and encourages breakthrough thinking and innovation. It also creates a better understanding of competitors and the dynamics of the industry. 120 minutes.
Video:	Benchmarking (Masterpiece Library) Juran Inst., Center for Video Educ. Benchmarking is a process that can help a company survive. The process allows a company to evaluate its competitors and surpass them through this comparison. This videotape will help you assure that customer requirements are met and encourages breakthrough thinking and innovation. It also creates a better understanding of competitors and the dynamics of the industry. 120 minutes.
Book:	Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance Camp, Robert, ASQ Demonstrates how to conduct investigations to ensure that your operation is based on industry best practices. Uses a case history approach to show how to conduct investigations, analyze and measure the opportunity for change and how to implement an action plan for benchmarking.
Book:	Benckmarking Book, The Spendolini, Michael J., AMACOM This synthesis of "lessons learned" provides you and your company with a solid, practical platform from which to launch an effective benchmarking program. Using everyday terms, the book covers every aspect of benchmarking, from set-up to final results.
Book:	Best On Quality - Volume 12 Int'l. Academy for Quality, ASQ This volume investigates the evolving face of quality management in the ever-changing world of the 21st century. Written by many of the world’s most highly respected quality management experts, it addresses the new ISO 9000:2000 standards, quality and e-business, quality and global competitiveness, and quality in education. Filled with timely examples and case studies from CEO’s of the most successful organizations from around the world.
Book:	Best On Quality - Volume 6 Int'l. Academy for Quality, ASQ The Best On Quality series is a renowned international series devoted to the science of quality and its improvement. Volume 6 is comprised of three parts: quality-related management, quality-related costs, and quality around the world. The members of the IAW are eminent practitioners, real-world problem solvers, respected speakers, prominent authors, and global leaders in the pursuit of improvement of quality products and services.
Book:	Better Business Writing Brock, Susan, Crisp Publ. American businesses reportedly lose $1billion a year due to “goggy” writing that wastes time, kills contracts, and alienates customers. By the time you complete this brief book, you will be better prepared to write a clear, concise business letter, memo, and report.
Book:	Beyond Discipline: From Compliance to Community Kohn, Alfie, ASCD Alfie Kohn offers readers a thoughtful guide for creating classrooms based on respect and dignity. To some, his approach may be unsettling because it differs from the traditional classroom management models in which teachers control students by promising them rewards or threatening them with punishment. Moving beyond discipline can lead to a new understanding of the educational process.
Book:	Beyond Discipline: From Compliance to Community Kohn, Alfie, ASCD Alfie Kohn offers readers a thoughtful guide for creating classrooms based on respect and dignity. To some, his approach may be unsettling because it differs from the traditional classroom management models in which teachers control students by promising them rewards or threatening them with punishment. Moving beyond discipline can lead to a new understanding of the educational process.
Book:	Beyond Productivity Dess, Gregory, AMACOM Do you know how to leverage the human capital of your organization as your most competitive tool? Based on the authors’ research, this compelling book demonstrates how leading firms have designed their infrastructures to leverage both organizational knowledge and individual capabilities. If you want your organization to go beyond productivity, make the most of its investment in people – and achieve the highest level of performance – this penetrating book shows you how to get started.
Book:	Beyond Productivity Dess, Gregory, AMACOM Do you know how to leverage the human capital of your organization as your most competitive tool? Based on the authors’ research, this compelling book demonstrates how leading firms have designed their infrastructures to leverage both organizational knowledge and individual capabilities. If you want your organization to go beyond productivity, make the most of its investment in people – and achieve the highest level of performance – this penetrating book shows you how to get started.
Book:	Beyond the Hype - Rediscovering the Essence of Management Eccles, Robert G., Harvard Business School Press This book puts action back at the center of managerial practice by proposing a way of thinking about management that runs directly counter to most of the frameworks, models, and buzzwords advocated today. Instead of focusing on abstract panaceas for organization revitalization, this focuses on the very root of what goes on in organizations.
Book:	Big Book of Stress Relief Games: Quick, Fun Activities for Feeling Better Epstein, Robert, McGraw-Hill These quick games, exercises, and activities are designed to reduce stress wherever and whenever it strikes – in meetings, in front of the computer, or when dealing with difficult people. This book contains fifty 1-3 minute games based on STRESS-PROOFING – an original system derived from scientific research that makes stress reduction effortless and effective. Requires less then 3 minutes to play most of the creative, relaxing games.
Video:	Big Picture (Better Mgt. For a Changing World Series) Ackoff, Russell, Films, Inc. These tapes are designed to help you think differently about the new demands that are being made on all of us, no matter what we do or where we do it. Learning to think differently is neither more nor less difficult for a factory manager, a public school teacher or a cabinet secretary in Washington. No matter who you are or what you do, in the future you will be forced to do more things in less time, often with limited resources, and always having to learn new, complex, and demanding tasks. The series begins with Russell Ackoff because we believe that lasting improvements are based on thinking of organizations as systems and understanding how problems can be designed out of the organization. In a second set, Gerald Suaírez explains why management must act to reduce fear, the harmful effects it has on productivity and enjoyment of work, and how it can be used to drive positive transformation. The tapes are intended for employees at all levels from the newest hire to the most senior executive. However, the presentation, discussion, and follow-up questions will be different at the different levels. A discussion guide is provided. Volume 2: The Big Picture, Ackoff, R., Films Inc., 1995. Most improvement programs are directed at improving parts of an organization. Not surprisingly, such methods do not improve the performance of the system as a whole. Volume 2 explains why everyone must understand the properties of a system to learn not just how things work, but why. 21 minutes.
Book:	Billibonk & the Thorn Patch Ramsey, Philip, Pegasus Communications, Inc. Share the gift of Systems Thinking…with everyone! Here’s the ideal way to open the world of systems thinking to family members, friends, colleagues, and clients. Children of all ages (including the child within each of us!) will delight in the fanciful, fun-filled story of Billibonk while learning about systems thinking at the same time. Enjoy the rich story-telling talents of author Philip Ramsey in this animated adventure where the imaginary becomes reality. Join Billibonk and his friends as they grapple with the unique challenges in “this jungle”—an entanglement of “systems” problems as you’ve never before experienced.
Audio:	Birth of the Chaordic Century: Out of Control & Into Order Hock, Dee, Systems Thinking in Action Conf. What forces are driving today's global epidemic of institutional failure and social carnage? To answer this central question, we must be willing to explore alternative concepts of organization. We need to learn how to develop institutions that are infinitely adaptable to environmental change and are capable of releasing, rather than limiting, the power of human ingenuity. In this tape, Dee Hock represents an alternative model for organizing work—called the "chaordic" organization—which blends chaos and order to produce an organizational form that is capable of self-organizing and self-replicating in pursuit of purpose, without the need for a traditional, centralized governing authority. 90 min.Today, a revolution in the understanding of ourselves is taking place – an understanding of how we think, feel, and learn. The revolution is a result of the work in the field of cognitive neuroscience – the science of the brain and mind. Cognitive neuroscience will profoundly affect what goes on in classroom between students and teachers, but many neuroscientists warn educators that it is too soon to apply the research to classroom practice. This audiotape offers insight into some of the significant changes in our understanding of the brain and its operation and can help you consider some of the ideas that educators have drawn from these understandings. 2 hrs.
Book:	Blueprints for Innovation: How Creative Processes… Prather, Chas. & Gundry, L., AMA Problem solving lies at the center of every joy in your organization, and creativity lies at the heart of problem solving. By institutionalizing creativity, you and your organization will go a long way toward increasing employees’ problem-solving abilities. This book will provide you with the techniques you need to make creativity and innovation an everyday process, which will help you attain your vision and reach new organizational milestones.
Book:	Board Book (The): Making Your Corporate Board a Strategic Force in Your Company's Success Shultz, Susan F., AMA An essential ingredient of success, great Boards mean great companies. This book is a practical, reader-friendly guide available to recruiting and managing on-track, top-notch corporate boards -- the kind that service as pivotal success factors for every kind of company, public or private, large or small.
Audio:	Brain (The), the Mind, and the Classroom several contributors, ASCD Today, a revolution in the understanding of ourselves is taking place – an understanding of how we think, feel, and learn. The revolution is a result of the work in the field of cognitive neuroscience – the science of the brain and mind. Cognitive neuroscience will profoundly affect what goes on in classroom between students and teachers, but many neuroscientists warn educators that it is too soon to apply the research to classroom practice. This audiotape offers insight into some of the significant changes in our understanding of the brain and its operation and can help you consider some of the ideas that educators have drawn from these understandings. 2 hrs.
Video:	Brainstorming #2 (NW Tri-County Study Series) Northwest Tri-County See the Northwest Tri-County Intermediate Unit Study Series
Audio:	Brand Warfare (CD - Audio Tech Summary) D'Alessandro.; Owens, Audio Tech While the importance of a strong brand is widely understood, nothing in American business is as widely misunderstood as the question of how to use it. By definition, your Brand” is whatever the consumer thinks of when he or she hears your company’s name. Thanks to the information revolution, this now includes your labor practices, your quality controls, your environmental record, your customer service, and every rumor about you that spreads across the Internet. By following D’Alessandro’s 10 rules of brand building, anyone can learn how to build and protect a brand. (Written summary guide accompanies CD).
Book:	Break out of the Box Vance, Mike, Career Press The same authors of the successful book Think Out of the Box draw on their extensive experience with hundred of companies in building the kind of unique cultures where individuals grow and develop skills for high achievement. Break Out of the Box centers around the 10 most important elements that need revival in individuals and organizations on a continuing basis. Vance and Deacon show how these techniques enable you to act fast to identify needs, develop creative solutions and implement breakthrough action plans. They help you create an environment where your employees want to work and where they participate in building morale and productivity.
Book:	Breakaway Planning Levesque, Paul, AMA When done properly, planning can transform what’s often a chaotic, disruptive experience into a smooth, well-organized one. At the heart of Breakaway Planning are 8 crucial questions for your leadership team, which supply a structured, disciplined approach to planning a strategic change initiative. You’ll find complete instructions on how to manage the entire change initiative, from forming a compelling vision, to preparing a succinct written plan, to implementing the plan and tracking its progress.
Audio:	Breaking the Pattern of "Fixes that Fail" at Group Health Cooperative Moran, M., Pegasus Several attempts at fixing a serious customer service problem at Group Health Cooperative had led to little improvement. In April 1998, senior management had heard enough excuses and blaming to know a vastly different approach was required. Hear how the group applied systems thinking to address the issue. Not only did they discover that their assumptions were leading to decreasing performance and costly rework, but they were able to make changes that led to improved customer and staff satisfaction and significant increases in revenue. (90 min.)
Book:	Breakthrough for Quality Improvement Teams Juran, Juran Inst. This is a sample notebook which includes a cross-section of training and support materials from Juran Institute’s Breakthrough for Quality Improvement Teams product. The excerpts were taken from the components for: Facilitator’s Guide; Team Preparation Workbook; Team Training Workbook; and Case Study. Other support materials and a Pocket Guide are available. Also see other Juran Breakthrough training materials, including the Education Breakthrough series (371.2).
Book:	Breakthrough Results (Facilitator's Guide & Notebooks) Juran Institute, Juran Training Materials and Video. This collection has been designed to train employees in how to improve the quality of their products and services, learning a process that will enable them to work in teams to solve quality problems. The training focuses on the principles, methods, tools, and skills identified by the Juran Institute as the most effective for achieving significant quality improvement.
Video:	Breakthrough Results w. Training Manuals (Training Shelf) Juran, Juran Inst. This collection has been designed to train employees in how to improve the quality of their products and services, learning a process that will enable them to work in teams to solve quality problems. The training focuses on the principles, methods, tools, and skills identified by the Juran Institute as the most effective for achieving significant quality improvement.
Audio:	Bringing Out the Best in People (CD - Audio-Tech Summary) Daniels, Aubrey, Audio-Tech In this summary version of his updated guide, Aubrey Daniels incorporates the best motivational methods available to date, featuring all-new chapters concerning changes in the workforce, new approaches to accelerate learning, why traditional rewards systems rarely work and how to design them correctly, and how to stimulate creativity and innovation. This book gives you not only the tools you need to revitalize productivity permanently, but also a powerful reinforcement system for transforming your employee’s work into something they are ready, willing, and even eager to do.
Book:	Bringing out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement Daniels, Aubrey C., McGraw-Hill This updated edition of a bestseller provides the latest and best motivational methods currently used by major companies. Practical, precise, data-oriented methods are described to help you implement a management system that will maximize the long-term performance of every aspect of your company. Audio-tape available.
Video:	Bringing Your Whole Self to Work (Ingniting Real Conversations Series) Whyte, David, Charthouse The qualities we need to achieve lasting success in the post-modern workplace are the same qualities we need to feel full human at work. By choosing to engage ourselves more fully, we can make work more meaningful, and give ourselves and our organizations the full benefit of our creative spirit, passion and commitment. This gives us a glimpse of the kind or workplace we can achieve through our own personal investment. (Also see Finding the Courage to Act, Freedom and Work, and Living with the Unknown)
Video:	Building a Foundation for Powerful Teams (Straight Talk on Teams) Cox, Allan, BBP/Cally Curtis
Book:	Building a Shared Vision: A Leader's Guide to Aligning the Organization Lewis, C. Patrick, Productivity Press This book compiles the experiences of the author in helping companies build an organizational vision. Going beyond simply defining visioning or telling you why it’s important, it systematizes visioning into a deliberate, easy-to-follow, step-by-step process, with several learning techniques and tools.
Video:	Building a Successful Team (Non-Profit Board Development) BoardSource, BoardSource This video features board members and chief executives from large and small non-profits across the country discussing the importance of a well-educated and engaged board. This video focuses on the nine steps of the board building cycle. 30 min.
Audio:	Building a Win-Win World: A Task for Every Learning Community Henderson, Hazel, Pegasus The rapid global expansion of corporations and finance has outpaced the ability of societies to learn and adapt. The resolutions of crucial global problems now lies beyond the capabilities of any one nation or corporation. Hazel Henderson presents sustainable strategies for human development and reviews them from the perspective of seven system levels—including planetary, international, national, corporate, regional, local government, and family. Join Hazel as she examines the power of new perspectives and social innovations to make all of us winners in our global future.
Book:	Building Leadership Capacity in Schools Lambert, Linda, ASCD The author defines leadership as the learning processes among participants in a community – processes that lead toward a shared sense of purpose. Leadership capacity refers to the breadth of participation in leadership and the depth of skill that teachers, administrators, parents, students, and community members bring to the work.
Book:	Building Trust at the Speed of Change Marshall, Edward, AMACOM Trust, speed and change are often treated as disparate goals, but in fact, they are inextricably entwined. According to Marshall, an early and active proponent of the collaborative workplace, “You do not get speed by going faster. You create speed by breaking through the barriers of distrust in our work relationships.” This book offers a model for swiftly and effectively responding to changing business needs, and which values principle over power, and people over processes.
Book:	Built to Last Collins, J.& Porras, J., Harper Business Built to Last explores the deep reasons behind American long-term corporate success stories. Drawing upon a six-year research project at the Stanford University Graduate School of Business, the authors studied each exceptional and long-lasting company in direct comparison with one of its competitors. Filled with hundreds of specific examples and organized into a coherent framework of practical concepts, Built to Last provides a master blueprint for building organizations that will prosper long into the twenty-first century.
Audio:	Built to Last (CD - Audio Tech Summary) Collins, J.; Porras, J., Audio Tech This groundbreaking text shatters myths, provides new insights, and gives practical guidance to those who would like to build landmark companies that stand the test of time. Drawing upon a six-year research project at the Stanford University Graduate School of Business, the authors took eighteen truly exception al long-lasting companies, and studied each in direct comparison to one of its top competitors. They discovered the timeless qualities that have consistently distinguished outstanding companies.
Book:	Buried Alive! Digging Out of a Management Dumpster Yount, Shane et.al., Competitive Solutions Management expectations are at an all time high, leaving many in positions of management feeling they’ve been dumped on. In this book, the authors reveal the process they’ve developed to insure that workers from the bottom of an organization to the top drive focus, urgency and accountability. The action steps they suggest will bring a sense of shared responsibility throughout the organization.
Video:	Business of Paradigms (boxed set) Barker, Joel, Chart House The Business of Paradigms offers a common language to help you discuss your attitudes about the way you do things and the way you view the world. Through powerful personal and business examples from around the world, the video program provides deep insight into the way people think. Its messages will open you and your organization to opportunities and solutions you might not have considered because they didn't fit your paradigm. Picture the difference open minds can make if your organization is introducing new products or services, restructuring, training new employees or going through any major shift. 38 minutes. Includes facilitator's guide. Also see other Barker videos.
Book:	Business Process Benchmarking: Finding and Implementing Best Practices Camp, Robert C., ASCQ Quality Press Updates the important steps of Camp's 10-step studies and new management aspects of benchmarking not covered in the first book.
Audio:	Business Sense: Exercising Management's Five Freedoms (CD - Audio Tech Summary) Thomas, D., Audio Tech In this detailed “operating manual” for managers, Thomas, who devoted 20 years to studying the strategies, structures, and systems of successful companies, explains and illustrates how to choose the right business, create the right strategy, design the right organizational structure, implement the right systems, and get the right people. (Written summary guide accompanies CD)
Book:	Business the Bill Gates Way: 10 Secrets of the World's Richest Business Leader Dearlove, Des, AMACOM Entertaining and instructive, this book reveals the entrepreneurial brilliance that is the driving force behind Microsoft’s awesome success and discloses ten key business secrets of this formidable businessman.
Book:	Business the Jack Welch Way: 10 Secrets of the World's Greatest Turnaround King Crainer, Stewart, AMACOM How did the most acclaimed S.O.B. of the eighties transform himself into a role model of 21st-centry management? What does he most value? How does he compare running gigantic GE to operating a corner grocery store? You’ll learn the answers to these questions and uncover the successful business strategies of this incredible turnaround king.
Book:	Business the Richard Branson Way: 10 Secrets of the World's Greatest Brand-Builder Dearlove, Des, AMACOM Now you can find out what ten key business secrets lie at the heart of the Branson management style and the Virgin empire. This book charts his spectacular career and examines how his unique abilities – as savvy negotiator, dazzling newsmaker, creative leaders, and more – have made him one of the world’s most colorful, dynamic, and successful businessmen.
Book:	Business the Rupert Murdoch Way: 10 Secrets of the World's Greatest Deal-Maker Crainer, Stuart, AMACOM This book reveals the key business strategies and fundamental philosophies of a communications kingpin that so many people love to hate.
Book:	Business Values for Success in the 21st Century Persico, Jr., Haworth Press “The practical wisdom of the authors allows them to address the soul of a business as opposed to the mechanics of a business. It reminds us in numerous ways that the health of a business is related to the health of the individuals who make up the business. This book’s holistic approach leads us to look at ourselves – not just at our skills, but at our hearts.” – Dennis Chilcote, Ph.D., Director of Engineering, BioTrol, Prairie, MN
Book:	Business Without Bosses: How Self-Managing Teams are… Manz, Charles C., John Wiley & Sons, Inc. The authors have studied and implemented self-managing teams for 12 years at seven manufacturing and service firms. They report on the problems, challenges, and opportunities for teams on the production floor and in the executive suite.
Book:	Business-Driven Compensation Policies: IntegratingCompensation Systems with Corporate Strategies Heneman, Robert, AMACOM This book supplies step-by-step instructions, along with revealing case studies that HR professionals need to align employees’ goals with those of the organization – and improve motivation and performance at every level. Readers learn about work analysis and evaluation, market surveys, pay structure, individual rewards, team rewards, organizational rewards, strategic pay design, implementation, and evaluation, plus the do’s and don’ts of building a winning compensation strategy.
Video:	California Quality Awards - Informational Video 1997 CCQS, CCQS 1997 Informational Video about the Baldrige-based award in California. The mission of the California Council for Quality and Service is to ena