The non-profit category includes a wide variety of organizations ranging from charitable and social service organizations to trade associations and professional societies to government agencies. Most non-profits have little difficulty identifying their mission and vision as a first step.  But as they attempt to identify a strategy to accomplish the mission, the difficulty begins,especially, when it comes to deciding what NOT to do.

Financial success is not the primary objective of a non-profit.  Instead the focus is on serving customers – those who use the services and also donors who pay for the services (do donors usually pay for the services?). Success for the non-profit means:  -   Providing benefits that are truly valued by the customers who directly receive services and by donors who support the organization  -   Having the most efficient operation possible so more services can be provided without additional funding  -   Engaging the workforce(including volunteers) so they feel like partners in accomplishing the organization’s mission and vision. The Iowa Quality Center is a non-profit organization.  Call us today to see how we can  assist your non-profit organization to:  -   Take advantage of performance excellence tools to measure, track and improve internal processes  -   Boost customer satisfaction  -   Align your strategy with your vision and mission