Wright Medical Center shares how they are using Malcolm Baldrige Criteria and Studer Group Tools for Performance Excellence. Hear their experience with Baldrige and Studer to more effectively utilize the talent within their organization. WMC’s team will help participants:
   - Identify with one facility’s journey with Baldrige and Studer and learn the crosswalk between Baldrige criteria (systematic processes) and Studer Group Nine Principles (prescriptive tools).
   - Describe the tools to great organizational performance as experienced by WMC
   - Approaches for applying performance excellence models to a Critical Access Hospital. 

Guttenberg Municipal Hospital started working with the Iowa Quality Center in 2005 when they chose the Baldrige Criteria/Framework as a way to take their quality journey system wide. A systems approach has helped many organizations make their quality effort more effective and become a part of their culture. Learn more about their journey to excellence in this ASQ Case Study.

Harry Hertz 2009 Examiner Training Questions.zip (4MB)

IRPE Team Leader Training - This zip file contains a recording of the 2009 IRPE Team Leader/Coach Training webinar. To view the recording, extract the files and click on index.htm. 

Strategy Deployment - This PowerPoint presentation was used at a Lean/Six Sigma Network meeting by Chris Yockey to show a variety of methods for deploying strategy.