This two-day workshop will provide participants a combination of learning experiences with emphasis on learning through activities that teach quality tools and the application of those tools within a nine step problem solving method. The nine step problem-solving method is based on the Plan, Do, Study, Act (PDSA) cycle of W. Edwards Deming and is a method designed to support continuous improvement in organizations. As part of the training experience, as a team participants will complete and present a storyboard showing their work and how they used the tools. Please note: The content and length of this workshop can be easily customized to your organization.

You will learn the principles of quality including customer needs, systems, variability, knowledge, planned change and people. You will learn the Plan, Do Study, Act cycle of improvement and the application of the quality tools to this problem solving method. You will learn and complete storyboards based on actual problem solving with quality tools. At the end of the workshop, you will understand the importance of teamwork in process improvement and how to work in an environment of empowerment and trust.

Who Should Attend?

Individuals and teams from a wide variety of backgrounds will find this training valuable in understanding the use and application of quality tools. Persons who are interested in improving existing processes within the workplace will find this workshop worthwhile.

$289 IQC Member

$319 Non Member

Feb. 16-17	Location: Mississippi Valley Regional Blood Center 5500 Lakeview Parkway Davenport, IA  52807