This one-day class will focus on the tools and techniques your organization can use to better understand the Baldrige Criteria and Framework as a management system and to write an application report that will address the Baldrige Criteria. Participants will understand what the IRPE/Baldrige Examiners are looking for in an application and how to organize the right people in their organization to complete an application report for any level of the IRPE Tier 1, Tier 2, or Tier 3.

Learning Outcomes
You will receive tips, tools, techniques, samples, and a start to finish process that will lead to a completed application or an internal assessment based on the Baldrige Criteria/Framework. At the completion of this workshop you will have a step-by-step method for mobilizing your organization to 1) fully address the criteria requirements, and 2) prepare an award application.

Who Should Attend?
Anyone interested in applying the Baldrige Criteria as a leadership tool in their organziation or in writing an application for Baldrige/IRPE. Participants could include anyone connected with an application writing project team: senior management champions, project team leaders, or team members.

1. Understanding the Criteria
2. Set your Goal
   a. Why Baldrige? / Why Apply?
   b. Expectations
3. Get organized
   a. Team approach
   b. Rolls & responsibilities
   c. Collecting information
4. Using the Criteria / Writing the Application
   a. Know the Criteria
   b. Organizational Profile
   c. What vs. How
   d. Systematic Process
   e. Results
   f. Scoring guidelines
   g. 10 common mistakes
   h. Benefits

$225 IQC Members
$275 Non Members

This class is often held as a dedicated on-site class for organizations, pricing can be determined based on the organizations need.

March 3, 2010, 8 a.m. - 5 p.m. Location: Iowa Quality Center Kirkwood Training and Outreach Services 3375 Armar Drive, Marion, IA 52302